Senior Product Manager · AI & Enterprise SaaS
Six-plus years across product development, program delivery and commercial growth in AI, enterprise SaaS, fintech and mobility. I own strategy, requirements, technical delivery and pricing — connecting customer workflows to measurable business outcomes.
01 — Approach
I own products end-to-end: discovery through spec, sprint execution, launch and the iteration after. Three things I get asked for most.
Turning a vague mandate into something a team can build: user journeys, state machines, API specs, PRDs and high-fidelity wireframes. At People Tech I authored specs covering 5 personas and 50+ Jira epics — two customer apps and a CRM backbone shipped in three months.
Most "ops problems" are unbuilt product. I replaced WhatsApp-and-spreadsheet workflows with an in-house CRM at Cars24 — document rule engines, OCR, two-way payments, 10+ third-party APIs — reducing manual operations by 70% while opening a new revenue line.
Defining enterprise AI products from architecture to commercial model: VizionIQ’s ontology and reasoning agents, DroneIQ’s edge-AI prototype, and OptCAD’s product requirements and value-based pricing. I also sequence investment and staffing across priority AI ventures.
02 — Experience
Product strategy, technical delivery and commercial growth across AI, enterprise SaaS, mobility, fintech and marketplaces.
People Tech Group
Cars24
Leap Finance
Vahan.ai
Zomato Media Pvt. Ltd.
B.Tech, Electrical Engineering
JECRC University, Jaipur
Jul 2013 — Jul 2017
Product Management Career Accelerator
Growth School, Bengaluru
May 2023 — Dec 2023
03 — Selected work
Enterprise AI architectures, delivered prototypes, commercial POCs and live products. Open a case study for my role, the decisions and the current delivery stage.
People Tech Group · 2025–26
Enterprise AI architecture combining an operational ontology, 10 reusable reasoning agents and 16 domain packs. Six-phase production roadmap defined; flagship NHAI highway pilot secured.
People Tech Group · 2025–26
Delivered a 13-week prototype sprint within budget, validating YOLOv8 inference on Qualcomm QCS6490 hardware. Progressed from concept to a scheduled government pilot.
People Tech Group · 2025–26
Owned requirements and pricing for an AI text-to-3D design tool with seven active client POCs. Repriced the Creator seat from $7,500 to $4,800 using a bottom-up value model.
Cars24 · 2024–25
An in-house CRM built from scratch — UMS, CMS, DMS, OCR, two-way payments and analytics across 10+ integrations. The system that reduced manual operations by 70%.
People Tech Group · 2025–26
Consumer app, Rider app and CRM backbone for a mobility and commerce platform aimed at Bharat's next 500 million users — specified and shipped inside three months.
Cars24 · 2024–25
A mobile application that digitised RTO agent operations end-to-end, replacing WhatsApp-and-email coordination with structured onboarding, case assignment, document submission, payments and escalation.
Cars24 · 2024–25
A B2C companion app for vehicle owners: RTO status lookup, insurance tracking, challan payments and a document wallet — the consumer face of the same RTO infrastructure.
Leap Finance · 2022–23
AI-assisted pre-editing and automated QC for SOP and essay workflows, plus a Zoho-to-in-house CRM migration. SLA adherence 60% → 95% and ~$80K saved annually.
Vahan.ai · 2020–22
Vernacular SMS and automated call campaigns plus chatbot prompt design for a conversational hiring platform. $0 → $500K revenue in six months, ARPU $4 → ~$12.
Independent · 2025 — ongoing
Researching and prototyping a puja and ritual commerce platform for India's $65B spiritual economy. Market research, product architecture, revenue modelling and digital distribution strategy complete; building toward a first release.
04 — Impact
The outcomes I'd point to if you asked what changed because I was on the team.
05 — Consulting
I take on a small number of external engagements alongside my full-time work — usually founders who need a product function before they can hire one, or teams whose operations have outgrown their tooling.
Market and competitor research, opportunity sizing, a roadmap with real sequencing, and an OKR/KPI frame your team can run against.
3–6 weeks
From concept to a spec engineering can build: user journeys, state machines, API contracts, PRDs and high-fidelity wireframes, scoped to an MVP that ships.
4–8 weeks
Translate enterprise workflows into AI product requirements, reasoning-agent architectures and phased roadmaps. Define prototype scope, pilot milestones and the path to production.
4–10 weeks
Replacing manual coordination with software: internal CRM design, document rule engines, third-party integrations, payment flows and SLA instrumentation.
8–16 weeks
Bottom-up value models, pricing and unit economics for enterprise products, supported by funnel analytics and structured experimentation.
4–8 weeks
Embedded part-time PM for early teams — running discovery, backlog and sprints, setting process, and helping you hire the permanent person.
Ongoing, monthly
Stakeholder interviews, user research and a hard look at the data you already have.
Problem statement, prioritised scope, and specs detailed enough to estimate against.
Sprint execution with your team — grooming, QA, launch checklist, release.
Instrumentation, post-launch review and the next slice of the roadmap.
06 — Toolkit
07 — Contact
Open to global remote senior product opportunities and consulting engagements. Tell me about your AI or enterprise product, the customer workflow and the outcome you need.
Start a conversationCars24 · Senior Program Manager · 2024–25
RTO agent operations ran on WhatsApp threads and email chains. Case assignment, document collection, pricing and payouts all lived in unstructured messages, which made throughput invisible and disputes constant.
Authored the PRDs for a mobile agent application covering the full agent lifecycle: self-signup and manual onboarding with GST validation and KYC, RTO-wise rate cards, case assignment with accept / reject / negotiate, document submission, service completion with e-receipts, cycle-based payouts and invoicing, and a ticketing system for escalations with automated POC assignment. Ran delivery from Figma wireframes through sprint execution, QA and post-launch iteration.
Manual WhatsApp and email coordination was eliminated as the system of record. Agent onboarding, case tracking and payment disbursement moved onto structured, auditable flows — part of the broader operations rebuild that reduced manual operations by 70%.
React Native app, Signzy KYC integration, payment gateway, OCR-backed document management, OTP services and push notifications. Figma, Jira, Postman.
Cars24 · Senior Program Manager · 2024–25
Central operations were coordinating a national RTO service business across spreadsheets, third-party tools and manual approvals.
Built an in-house CRM from scratch rather than buying one — user management, case management and document management, OCR-based extraction, two-way payments, and advanced analytics, stitched across 10+ third-party APIs. Designed a Document Rule Engine that automates validation and compliance logic per case type, and a backend panel for ops covering assignment controls, cost approvals and serviceability configuration. Integrated Exotel, PubSub and Zendesk so escalations and communications became data rather than phone calls.
Manual operations reduced by 70%. A new revenue line worth ₹20–25 lakhs per month from the same platform. Escalation handling moved from ad-hoc to tracked, and ops decisions moved onto live dashboards.
Web CRM, OCR, payments, PubSub eventing, Zendesk, Exotel, SQL analytics. Figma, Jira.
Cars24 · Senior Program Manager · 2024–25
Indian vehicle owners deal with RTO status, insurance renewals and challans across a dozen disconnected government and private surfaces. The same infrastructure powering agent operations could serve owners directly.
Owned the roadmap and scope for a B2C companion app: vehicle registration lookup, insurance management and renewal reminders, challan payment and history, a document wallet, service notifications and multi-language support. Prioritised progressive disclosure so a complex regulatory workflow stayed usable for first-time users.
Shipped to Google Play as a consumer entry point into the RTO services stack, extending a B2B operations platform into a direct-to-owner product.
React Native, payment gateway integration, document storage, push notifications, multi-language content.
People Tech Group · Product Manager · 2025–26
A greenfield mobility and commerce platform aimed at Bharat's next 500 million users — multiple verticals, two rider-facing and consumer-facing apps, and no existing spec, process or supply base.
Authored end-to-end PRDs, user journeys, state machines and API specs covering 5 user personas and 50+ Jira epics, then ran delivery of two customer-facing apps and a CRM backbone. In parallel, led on-ground research with 70+ riders across Tier-2/3 cities to validate supply economics and incentive models, and opened partnership conversations with ONDC, Uber, Shadowfax, Swiggy, Zomato and 15+ logistics and commerce players to build the distribution ecosystem before launch.
Two full customer-facing apps and the CRM backbone built and shipped within three months, with a validated supply model and a pre-launch partnership pipeline.
Figma, Jira, Postman, SQL. Field research across Tier-2/3 markets.
People Tech Group · Product Manager · 2025–26
An edge-AI initiative moving from concept through hardware validation toward a government pilot.
Delivered the 13-week prototype sprint within budget and validated YOLOv8 inference on Qualcomm QCS6490 hardware.
Prototype sprint completed; government pilot scheduled. This milestone precedes pilot execution.
Computer vision, edge inference, hardware validation, budget ownership and prototype delivery.
People Tech Group · Product Manager · 2025–26
An AI text-to-3D design tool with seven active client proofs of concept.
Owned product requirements and pricing. Built a bottom-up value model and presented it to Quest Global leadership, repricing the Creator seat from $7,500 to $4,800.
Seven active client POCs and a revised Creator-seat price grounded in the value model. POCs are evaluation engagements.
Product requirements, value-based pricing, commercial modeling and enterprise stakeholder communication.
Leap Finance · Associate Program Manager · 2022–23
Statement-of-purpose and essay editing for study-abroad applicants was manual, outsourced and slow. SLA adherence sat at 60% and turnaround stretched to 96 hours, with cost scaling linearly against volume.
Automated the SOP and essay-editing workflow using AI-driven personalised pre-editing plus automated QC. Led the migration from Zoho CRM to an in-house portal on an Agile cadence, redesigned the vendor process and renegotiated terms. Rolled out Ameyo across the organisation to automate SMS and email and optimise call metrics, and built full-funnel dashboards in SQL and Excel. Recruited and led two operational teams totalling 20+ people, defining KPIs for each role.
SLA adherence 60% → 95%. 24-hour SLA 70% → 85%. Turnaround 96h → 24h within 30 days. ~$80K annual cost savings, 35% lower outsourced operations cost, +25% bottom-of-funnel conversion.
AI pre-editing and QC pipelines, in-house CRM, Ameyo, SQL, Excel dashboards, Agile delivery.
Vahan.ai · Program Lead · 2020–22
Vahan.ai matches blue-collar job seekers to employers through conversational interfaces. The candidate base has low digital literacy and spans many languages, so acquisition has to meet people where they already are — SMS and voice.
Led growth operations across five enterprise client launches, designing the campaign engine: vernacular SMS and automated call flows, structured A/B testing on messaging, and AI chatbot prompts tailored to each client's workflow. Ran QA for the core product across languages and job categories, and designed the operational processes for each new vertical so product capability matched enterprise workflow.
Revenue from zero to $500K within six months. ARPU from $4 to roughly $12 through product and campaign optimisation. 35% conversion rate on vernacular campaigns, with SLA targets held through rapid scaling.
Conversational AI prompt design, SMS and IVR campaign tooling, A/B testing frameworks, multilingual QA.
Independent · Founder · 2025 — ongoing
India's spiritual economy is roughly $65B and almost entirely offline — puja bookings, ritual goods and priest coordination still run on word of mouth and local intermediaries.
Founded and am prototyping a faith-tech platform for puja and ritual commerce. Completed market research, product architecture, revenue modelling and the digital distribution strategy, and am now building toward a first release.
In progress — market thesis, architecture and monetisation model are defined; prototype under construction.
Market research, marketplace architecture, revenue modelling, distribution strategy, rapid prototyping.
People Tech Group · Product Manager · 2025–26
An enterprise intelligence initiative requiring a reusable architecture and a phased path to production.
Defined the architecture and roadmap around an operational ontology, 10 reusable reasoning agents and 16 domain packs. Established six phases to production and secured a flagship highway pilot with NHAI.
Architecture and roadmap defined; flagship highway pilot secured. The pilot is a milestone toward production.
Enterprise AI, ontology, reusable reasoning agents, domain modeling and production roadmapping.